Refund Policy

Pawmera offers a 90-day return and refund policy. To be eligible for a return and refund under this policy, you must request the return within 90 days of receiving your item. The product must be unused, returned complete, and in its original packaging. To start a return, contact us at info@pawmerapets.com. This policy does not limit any rights you may have under applicable law.

Damaged, Defective, or Incorrect Items

Please check your order when it arrives. If an item is damaged or defective, or you received the wrong item, contact us immediately so we can review the problem and resolve it.

Refunds

We will let you know when your refund has been issued. The refund will be made to your original payment method within 10 business days. Your bank or card provider may need additional time to show the credit in your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@pawmerapets.com.