Shipping Policy

At Pawmera, we work to process and deliver orders promptly. This policy explains our processing schedule, estimated delivery times, tracking, and how to report delivery problems.

Order Processing

We normally prepare orders for shipment within 1–3 business days of purchase. We do not process or dispatch orders on weekends or public holidays. Promotional events, holidays, and unusually high order volumes may increase processing times. When your order ships, we will email you a shipping confirmation and tracking details.

Shipping Times

Delivery typically takes an estimated 5–8 business days after processing. This is an estimate, not a guaranteed delivery date. Customs checks, carrier disruptions, adverse weather, and high demand may affect transit times.

Shipping Insurance

If optional shipping insurance is available for your order, you can add it at checkout for an additional charge. Eligible loss, damage, or delivery problems are handled according to the coverage provider’s terms. Contact us if you purchased coverage and need help making a claim.

If you do not add shipping insurance, Pawmera does not assume responsibility for a package lost, stolen, or damaged after it is handed to the carrier, except where applicable law provides otherwise. This provision does not limit any rights that cannot legally be excluded.

Tracking Your Order

Your shipping confirmation will contain a tracking number. Carrier tracking may take a little time to update after dispatch. If you cannot find the email or need help with tracking, contact our support team.

Incorrect Shipping Information

Please check your delivery address carefully before placing an order. Contact us promptly if you notice a mistake; we will try to correct it before dispatch. Pawmera is not responsible for delays or failed deliveries caused by incorrect or incomplete details supplied by the customer, except where required by law.

Delays

Delivery can be affected by carrier interruptions, customs clearance, weather, public holidays, and heavy shipping volumes. If we cannot ship within the stated processing period, we will contact you about the delay and provide the options required by applicable law.

Lost, Stolen, or Damaged Packages

If your order arrives damaged or appears to be lost in transit, contact us promptly with your order number and relevant details. If tracking shows a delivery that you cannot locate, first check with others at the delivery address, nearby neighbors, and the local carrier. We will review the information you provide and assist with any applicable carrier or insurance claim.

Customs, Duties, and Taxes

Your destination may impose customs charges, import duties, or taxes. Where applicable, the customer is responsible for these charges. Customs clearance may also delay delivery.

Split Shipments

Items in one order may arrive in separate packages because of availability, warehouse location, or the products ordered. We will provide tracking information for each package when available.

Contact Us

For shipping questions, contact us at info@pawmerapets.com.